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Jordan Lily Designs' Privacy Policy

This Privacy Policy describes how and when I, Jordan Lily Designs, collect, use, and share information when you purchase an item from me, contact me, subscribe to my email newsletter or otherwise use my services through,,, or any of their related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy, Cheerfully Given, Emporella or any third party services you access through these sites. You can reference these sites' Privacy Policies to learn more about their privacy practices.


Data I Collect

To fulfil any orders, you must provide me with certain information (which you authorised Etsy/CheerfullyGiven/Emporella/Shopify to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (names and dates for a personalised order, for example), if you contact me directly.


When you subscribe to receive my Jordan Lily Designs email newsletters and marketing through my website:, I collect your name, email address and subscription status. Jordan Lily Designs uses Klaviyo as my preferred email marketing platform. You can unsubscribe at any point by clicking 'unsubscribe' on a Klaviyo email, or by contacting me directly. To find more information about how Klaviyo manages stored personal information by visiting their website:



Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

  • as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

  • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

  • as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use. 

  • To deliver the email updates and marketing that you have subscribed to.

  • To enter into my Monthly Giveaway competition.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

  • Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

  • Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. and email marketing providers. I will share your personal information with these third parties, but only to the extent necessary to perform these services. For example I use Royal Mail as my delivery service and you can read Royal Mail’s privacy policy here: I use Klaviyo as my email marketing platform and you can read Klaviyo's privacy policy here:

  • Marketing. I may use your photographs in product listings on Etsy, on my social media (Instagram, Facebook & Pinterest: @jordanlilydesigns), and on my website ( to illustrate examples of orders.

  • Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.


Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 6 years. 


Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. I use Apple's iCloud to store photographs for personalised orders and order details for bookkeeping purposes and therefore rely on the two-factor authentication to provide apt security.


Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

  • Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below. 

  • Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request. 

  • Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. 

  • Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.


If you would like to access, correct, or delete personal information held by Etsy, you should contact Etsy at for assistance.

Please note, I clean my email list regularly and remove inactive email addresses.


How to Contact Me

For purposes of EU data protection law, I, Jordan Irwin, am the data controller of your personal information. If you have any questions or concerns, you may contact me at Alternately, you may mail me at: Miss Jordan Irwin, 14a Trenethick Avenue, Helston, Cornwall, TR13 8LU, U.K.



This Privacy Policy will be updated from time to time in order to reflect changes within our business practices, and in technology or law. Please check this privacy policy regularly and check the “last updated” date.

This policy was last updated February 2nd 2021.