Shipping & Returns
Dispatch Times 🌟
All orders will be shipped within 3-5 working days* and include FREE POSTAGE with Royal Mail's 1st Class Signed For service.
Orders are dispatched weekly on a Tuesday with a Sunday 3pm cut off.
*custom orders and items that need hallmarking may take longer, please get in touch to discuss.
- UK Standard - FREE
- UK Next Day - £4.95
- International - £10
All UK orders qualify for free postage! Parcels are sent 1st Class Signed For with Royal Mail. These can be expected to arrive in 1-3* business days. You may upgrade your shipping to Guaranteed Next Day by 1pm delivery by purchasing my upgrade listing (however this excludes Saturday delivery).
*Please note that delivery times are estimated by Royal Mail estimates and are not guaranteed. This is out of my control, to ensure delivery by a specific date please upgrade your order to Special Delivery.
I ship all of my items internationally, parcels will be sent by Royal Mail 'Tracked & Signed'. You will be provided with a tracking number in your dispatch email. Royal Mail estimate 3-5 working days for parcels to reach Europe, and 5-7 working days for everywhere else. However, items can be held up in customs, so please note there is a further 25 days to wait before I can start the process of investigation for delayed packages.
**Please note, international orders may require customs fees. It is the customer's responsibility to pay for any customs duties, VAT and handling charges, which are set by the destination country. This now also includes countries in the EU.
I accept returns and exchanges: contact me within 14 days of delivery and send items back within: 30 days of delivery. Cancellations may be accepted if your item has not already shipped.
Because of the nature of custom or personalised orders, unless they arrive damaged or defective, I cannot accept returns for these orders.
**Please note, rings are considered custom orders as each ring is made to order in the size supplied at time of purchase. As such, rings are not returnable. I do offer a reduced resizing service here.
For hygiene reasons, my earrings are packaged in sealed packaging. These are returnable should the packaging remain sealed.Conditions of return
Buyers are responsible for return postage costs (unless the product is faulty). If the item is not returned in its original condition, the buyer is responsible for any loss in value.