FAQ's

Custom Orders & Personalisation

I am always happy to discuss custom pieces and commission orders, to create your special jewellery. Some of my current pieces can be customised for free, or a small additional cost. Please drop me a message to discuss further.

Where's my Order?

All orders are handmade to order but are typically dispatched within 5-7 working days. You will receive an email once your order is in the post, U.K. orders are all sent with 1st Class Signed For postage, and should take 1-3 working days to get to you. International orders are all sent with Tracking. Reference numbers and tracking information can be found in your dispatch email.

 

Sending a Gift?

All orders are sent without any dispatch paperwork or pricing details (if you're anything like me, they go straight in recycling anyway!) I can add a handwritten gift note free of charge, simply add a note at checkout with the message you'd like. If you'd like to gift anonymously please do let me know, and I won't add your name to my handwritten note.

 

Metal Allergies

I currently stock surgical steel earring findings, all of my earrings can be made to order using surgical steel. I also stock some 18" chains in sterling silver, if you'd like a specific chain or a different length, please get in touch so I can order one in.

Ring Sizing

It is up to the customer to provide me with an accurate UK ring size. If you have ordered one of my re-usable plastic ring sizers, and need an adjustment, my service is free of charge. Otherwise a ring re-size will incur a fee to allow for the extra work and postage costs which can be purchased here. Gemstone and plain silver rings can be adjusted, however my seaglass rings are not resizable.

Caring for your Jewellery

To clean your silver jewellery, and keep it in tip-top condition, you may use a clean cloth, lukewarm water and some dish soap. Silver jewellery will tarnish over time, so Town Talk polishing cloths impregnated with silver cleaner are available to purchase from my shop.

Find my at home cleaning tips here.

Gift Wrap & Packaging

Items are packaged in acid-free tissue paper and an organza bag as standard. Please select 'Premium Packaging - Boxed' at checkout if you would like to upgrade your packaging to include a foiled jewellery box, finished with a satin ribbon, for an additional £3.95. Multiple items may be packaged in a single box, please add a 'note to seller'.

 

Hallmarking

Pieces weighing over 7.78g are required to be Hallmarked by an assay office. I am registered with London Assay Office. If you would like a lighter piece hallmarking, please contact me for details on processing time and an additional cost.