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FAQ's

Custom Orders & Personalisation

I am always happy to discuss custom and commission orders, to create your special jewellery. Many of my current pieces can also be customised for free, or a small additional cost.

Where's my Order?

U.K. orders are all sent with 1st Class Signed For postage, and should take 1-3 working days to get to you. International orders are all sent with Tracking. Reference numbers can be provided upon request.

Metal Allergies

I currently stock surgical steel earring findings, all of my earrings can be made to order using surgical steel. I also stock some 18" chains in sterling silver, if you'd like a specific chain or a different length, please get in touch so I can order one in.

Ring Sizing

It is up to the customer to provide me with an accurate UK ring size. If you have ordered one of my re-usable plastic ring sizers, and need an adjustment, my service is free of charge. Otherwise a ring re-size will be £15 and return shipping will be at your cost. Gemstone and plain silver rings can be adjusted, however my seaglass rings are not resizable.

Caring for your Jewellery

To clean your silver jewellery, and keep it in tip-top condition, you may use a clean cloth, lukewarm water and some dish soap. Silver jewellery will tarnish over time, so Town Talk polishing cloths impregnated with silver cleaner are available to purchase from my shop.

Gift Wrap & Packaging

Items are packaged in acid-free tissue paper and an organza bag as standard. Please select 'Option 2 - Boxed' at checkout if you would like to upgrade your packaging to include a sleek jewellery box, finished with a satin ribbon, for an additional £3.50. Multiple items may be packaged in a single box, please add a 'note to seller'.

Hallmarking

Pieces weighing over 7.78g are required to be Hallmarked by an assay office. I am registered with London Assay Office. If you would like a lighter piece hallmarking, please contact me for details on processing time and an additional cost.